Q: When will my order ship?

A: Most orders are processed within approximately 5-7 business days unless otherwise stated. Custom or non-stock product will have approximate lead times noted along with your custom quote. If there will be a significant delay in the shipment of your order, we will contact you via email address provided to advise.

*Orders are not shipped or delivered on weekends or holidays

 

Q: Why is the shipping cost so high?

A:Shipping cost is based on the dimensional weight of your packaged order as well as the distance the shipment is traveling. Items that are ~4ft long or larger incur a $15-$18 extra charge from UPS. All costs per US Mail and UPS do reflect the best rates available.

 

Q: How long will it take to receive my order once it has shipped?

A: UPS and US Mail lead times may vary, but are typically between 3-5 business days from ship date.

 

Q: What if I haven’t received an order confirmation?

A: Tracking information will be sent to the email address you provided in your online order. If you have not received confirmation or tracking, please check your “junk” mailbox before reaching out to LPM

 

Q: What if I receive my order damaged?

A: Please see below!

• Cartons containing obvious damage should be rejected.
• CONCEALED DAMAGE MUST BE REPORTED TO LPM WITHIN 5 CALENDAR DAYS OF RECEIPT
• If you are accepting less than the total quantity, you must sign for the number of packages you are receiving ONLY.
• Retain all tracking numbers, part numbers/quantities to report the damage.
• Please send photos of the damaged item/s and box/packaging to sales@lightingplastics.com 
• Fax/email copy of delivery receipt (if applicable) to LPM.
• LPM will initiate all claims shipped on our accounts. Settlement of damages/shortages will be determined on an individual basis at the time of notification. LPM is unable to claim shipments that were not on our shipping account.
• Credit or replacement at no charge of the damaged item must be approved by LPM. Do not return your damaged item to LPM.
• Concealed/damaged material must be stored in its original packaging for up to two weeks of notification to LPM in case of carrier inspection.

 

Q: Can I stop by your location to pickup an item I see on your website?

A: Please contact our office to place an order and schedule a pickup time. Our office is not set up for walk-ins, so if a consultation is needed with a member of our staff, please email ahead to schedule an appointment: sales@lightingplastics.com

 

Q: Is there an option to rush my order?

A: A rush or expedited shipping may be available for your order; Please send us an email at sales@lightingplastics.com to see if the item/s needed are available for rush (fee may apply) or if an expedited shipment is required. We’ll do our best to help facilitate this, but we cannot guarantee that rush/expedited shipping is available.