Shipping Policy
Domestic Shipment processing time
All stock item orders are processed within approximately 5-7 business days unless otherwise stated. Custom or non-stock product will have approximate lead times noted along with custom quote. If there will be a significant delay in shipment of your order, we will contact you via email address provided.
*Orders are not shipped or delivered on weekends or holidays*
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout if you are purchasing online. Shipping estimates of custom product is available along with product quote upon request.
Delivery delays due to weather or carrier issue can occasionally occur. LPM is not responsible for these delays.
Damaged/Missing Claims Procedures
- Cartons containing obvious damage should be rejected.
- CONCEALED DAMAGE MUST BE REPORTED TO LPM WITHIN 5 CALENDAR DAYS OF RECEIPT
- If you are accepting less than the total quantity, you must sign for the number of packages you are receiving ONLY.
- Retain all tracking numbers, part numbers/quantities to report the damage.
- Please send photos of the damaged item/s and box/packaging to sa***@li**************.com
- Fax/email copy of delivery receipt (if applicable) to LPM.
- LPM will initiate all claims shipped on our accounts. Settlement of damages/shortages will be determined on an individual basis at the time of notification. LPM is unable to claim shipments that were not on our shipping account.
- Credit or replacement at no charge of the damaged item must be approved by LPM. Do not return your damaged item to LPM.
- Concealed/damaged material must be stored in its original packaging for up to two weeks of notification to LPM in case of carrier inspection.